That subject is.. How can you think it's ok to act this way?!
Case in point.. Today when I arrived to work, I was given a guest report on someone that would be staying with us for a few days. Guest Reports are information gathered about a guest, whenever they have an issue or just a particular need. If you're insistant that you have foam pillows, and lots of them.. it goes on a Guest Report. Mostly this is done to make life a little easier for frequant guests. (Remember.. we like them) But more often then not, Guest Reports are about guest complaints and really.. how big of jerks they can be. It's a fair warning.
We'll call this gentleman Mr. Smith. He had a 15 page report.. I'm not even joking. 15 pages. Normally we have 2-3 guest's per page... if any at all. 15... pages....
This person has flirted with, accused, insulted, berated and lied his way out of everything.
Every single stay, he gets a discounted rate that he doesnt remotely qualify for. He has claimed he is a film producer (which by the way, a film "producer" doesnt do anything more than provide funds to create the movie. They have no actual hand in the movie itself), owns 3 hotels of his own, and supposidly takes daytrips to Europe for shopping all the time.
Really.. how can someone behave this way?
The worst part? We cant do anything about it. This guy claims that if we dont take care of him that he will contact the owner of the company (yes.. he even knows the persons name.. not that hard to figure out if you've got Google)
So next time you're writing an email to corporate, or complaining about something obviously false ("a bug bit my foot, and I had to be rushed to the hospital. They saved it with emergency surgery!!.. comp my nights") or accuse someone of being racist/anti-sematic ("Your name is Iranian?! You people dont respect women or Jews! You should be fired!!") just take a moment and think.. if I was on the other side of the desk.. what would I think of me??
**PS. All quotes actually were stated.. Names are false for identity sake... ***