Thursday, November 5, 2009

First Day up to bat

When you think of the front desk, what do you think of?
Plastic Smiles? The go-to person? All around bitch?
There are a lot of persona's out there, but what I think of is this.
Punching bag, Gossip Girls, Jack of all trades.

Not too long ago, I watched "Bed Time Stories" with my boyfriend. In this movie, Adam Sandler plays an engineer for a large hotel. It was a cute movie, but it got me thinking about the general view of what a Front Desk Agent really is.

First off, let me say that I have a lot of respect for many of the departments of the hotel. This does include an engineer. I give serious props to our guys, and all the weird situations that they get put into. This could be anything from scooping child's poop out of a pool before draining it, or testing the porn selection on a guest's tv because they couldnt get it to work.

Now, back to what I was saying. In "Bed Time Stories", there is a front desk lady (yes, her name escapes me) who is a real life B.I.T.C.H. I couldnt help but loath her, just by watching. Admitedly, she's probably played up just to be an antagonist, but geez... Is that how we are seen?

The next day, I walked into work, and as I looked around, I saw smiles.. big corny, cheesy, pearly white smiles. I can only pray that that's how we are seen. Not only by guests, but by coworkers.

I guess I'll just be left to wonder, and hope my hotel is just a little different.

From the eyes of the desk,

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